培宝年会:提升优质服务
近期,我们在Tewkesbury Park酒店举办了为期两天的培宝全体员工年度会议。此次会议的目的是为了鼓舞和激励我们的敬业团队,同时也强调了为客户提供优质服务的重要性。会议邀请了多位杰出的嘉宾为我们的员工演讲,旨在增强员工的工作能力,提高他们的技能,和进一步加深提供优质客户服务的企业文化。
40多名员工参加了本次会议,包括总部办公室团队和来自全国各地的区域经理们,大家聚在一起,培养团队团结意识,每个人都有动力去积极地为她们所服务的学生和家长提供卓越的关怀和指导。同时,这次会议也加强了我们投身于服务的决心,让我们的员工有能力在工作中做的更多更好。
我们认识到,卓越的服务是我们支持和指导孩子的使命核心,我们力求为员工提供她们所需要的,并且超越客户期望的各种工具和思维心态。
会议由培宝董事总经理Ben Hughes开幕,他向员工介绍了公司的发展情况和未来计划。虽然优秀的监护仍然是我们努力实现的核心,但我们将在未来几年开发一系列高品质的配套产品和新服务,以进一步满足客户的需求。
为了在会议中注入有价值的见解和灵感,我们还邀请了一些在各自职业领域拥有广泛知识和受人尊敬的演讲嘉宾。这些演讲嘉宾向我们分享了他们在实现和保持卓越服务方面的经验、知识和实用性建议。
Andrew McMillan
演讲内容:定义和始终如一地提供出色的客户体验
Andrew McMillan十多年前创立了 “Engaging Service”公司。在此之前,他在约翰·路易斯(John Lewis)公司工作了28年,从管理培训生开始,到负责整个百货商店部门的客户体验。自Engaging Service公司成立以来,Andrew已经在300多个会议和活动上发表过演讲,并为全球40多个组织提供过咨询服务,这其中即有知名的大型企业,也有中小型企业。
Yoriko Kuroda
演讲内容:为什么选择英国教育
Yoriko是培宝监护人的日本代表,也是一名培宝监护的学生的妈妈,因此,对我们的服务有第一手的了解。Yoriko的专业背景是奢侈品和服务行业,拥有25年的业务开发和沟通经验。Yoriko可以向那些考虑送孩子来英国留学的日本家长们介绍各种可选选择。会议中,她向我们介绍了日本的教育体系,以及日本家庭对我们监护服务的期望。
Saskia Nishimura
演讲内容:帮助学生在英国寄宿学校中适应文化
Saskia Nishimura 是一名经验丰富的英语为外语的教师,她曾在英国和日本的私立寄宿学校工作。她的背景涉及艺术和金融服务方面,她的知识跨越了教育,创新和商业领域。Saskia的演讲让我们对那些融入新文化的人有了更多的理解和共鸣,她还介绍了如何在全球社会中建立纽带和加强联系。
Giles Bell
演讲内容:学业规划和支持学生和家长的期望
Giles 从1989年起就是Shrewsbury学校的一名老师,曾在1999年至2013年间担任过宿舍主任。他目前是高级招生老师,并前往亚洲和非洲工作。Giles负责帮助学生,确保他们从预科学校顺利地过渡到高中,以及在最终的大学申请中提供帮助,这部分是他演讲的重点。
全场起立鼓掌
在他学校的最后一年加入了培宝监护人,他的要求是我们为他安排稳定的英国优秀的寄宿家庭。在他12年级的日子里,他和他的两个寄宿家庭建立了亲密的感情,Rryan的寄宿家庭对他在钢琴,学业和运动上的投入感到惊讶。他是那么的出色!
Bryan从四岁开始学习钢琴,当时他的父母给他报了第一节钢琴课。Rryan小时候对钢琴并没有那么强烈的兴趣,直到他在7年级的钢琴课上学习了肖邦升C小调第二夜曲。从那之后,他完成了钢琴八级,并且在开始演奏柴可夫斯基钢琴协奏曲之前,还演奏了贝多芬、勃拉姆斯、斯卡拉蒂和格什温的很多不同风格的作品。
2023年的5月2日,Rryan作为切尔滕纳姆学院 “伟大钢琴协奏曲“ 的一员, 演奏了柴可夫斯基一号钢琴协奏曲。Rryan是切尔滕纳姆学院小交响乐团三名才华横溢的6年级独奏家之一。他的两个寄宿家庭还有他的区域经理Sarah Davies都去现场观看了他的演出。在那里,他们看到大家为Rryan的出色演奏而起立欢呼鼓掌。
Bryan参加了2022年格洛斯特郡年度青年音乐家大赛,并在决赛中获得了一席之地,但遗憾的是,由于生病不得不退出比赛。Bryan还喜欢在学院管弦乐队中演奏巴松管,并在学院的合唱团中担任贝斯手。除了音乐,Bryan还是男学生会副会长,对工程和哲学有着浓厚的兴趣,还喜欢划船。明年,他将在伦敦帝国理工学院学习工程学,他也希望在那里继续学习钢琴,达到钢琴演奏的最高的水平。
A memorable half term
A memorable half term
Staying with a host family offers and unparalleled opportunity for children to immerse themselves in a different culture, traditions and way of live, as well as enjoy some home comforts not available at school.
One of the most rewarding aspects of staying with a host family is the opportunity to build long lasting friendships. The bond between students and their host family goes beyond a holiday and can be a lifelong connection. The May half term offers a chance for students to discover treasures in their host family’s local community. From local festivals and unique attractions to traditional activities with their host family as an enthusiastic guide. These experiences create lasting memories for both the hosts and the students.
Here is what some of our students got up to with their host families this half term…
Matthew, Aidan, Jamie and Charlie study at Port Regis Preparatory and Sherborne Preparatory School. Their host families met up during half term and the boys had great fun playing in a friend’s swimming pool.
Akira from Kingswood School went sightseeing in the beautiful city of Wells in Somerset with his host family.
Ethan from Christ’s Hospital School joined in special birthday celebrations with his host family.
Koi and Michelle from Roedean School making pizzas with all their favourite toppings,
Austin and Ian from Sherborne School went with their host family for a tennis lesson
Wesley and Euan joined their host family Emma, to her personal training session and had great fun as trainer Ant put everyone through their paces.
Ryoma and Yanbo from Cothill House School visited Cotswold Wildlife Park and even had the opportunity to have a go at falconry.
Marco from Christ’s Hospital School enjoyed playing table tennis with host family.
Rosalyn from Brighton College celebrated her 17th birthday with her host family who baked her a delicious chocolate cake.
Jamie from Sherborne Preparatory School visited Avebury Manor, a 16th century manor house in Wiltshire.
Jothur from Queen Ethelburga’s College made his host family a wonderful meal of Hong Kong Chicken.
Alex and Cici from Ellesmere College visited Rhosneigr Beach on Anglesey in North Wales with their host family.
May Half Term Camp
Pippa's Camp Diaries
Dear Parents and Guardians...
The Pippa’s Camps team arrived at Sherborne International School to glorious sunshine where they eagerly awaited the students arrivals.
The camp is organised by Camp Director Louise Hughes (centre) Camp Coordinator Jodie Godliman (right) and Chinese Liaison Officer Eden Yang (left).
The majority of our students attending this camp are preparing for GCSE, A level or Common Entrance examinations as so the focus is heavily on study and revision this time around. We have a variety of excellent tutors onsite to support students during this important time in the academic year.
Day One
We kicked off the first day of our half term camp with a study skills workshop which was led by Mr Adib Badri from Eton College.
This interactive workshop looked at:
How to be an effective learner
How and when to revise
Successful study techniques
Later in the day we headed over to the classrooms for self study sessions. Those who wanted to take a break from study, joined a game of football and basketball.
After supper, some students retired to their bedrooms for online lessons or further revision, others took advantage of some social time, competing in a table tennis tournament.
Day Two
Whilst our camps help students maximise every study opportunity, we do also recognise the importance of rest and relaxation to aid successful learning. On Sunday morning students could therefore remain in their bedrooms during the morning if they wished. Some of our students studied in their bedrooms, some enjoyed basketball in the sunshine, whilst others simply had a lie in, ready to focus in the afternoon study sessions.
Every afternoon we offer students a choice of activities if they wish to take a break from their school work. Sunday afternoon’s choices were indoor climbing, football, art (glass painting) and badminton.
Later in the evening, our students divided into teams to compete in a scavenger hunt, using their problem solving skills to race to the finish.
Day Three
On Monday morning our camp tutors arrived in the study centre ready to support our students. Academic consultations were available for mathematics, french, spanish, arabic, german, physics, chemistry and biology.
Our choice of activities for the afternoon included swimming, basketball, netball and tag rugby. Although many of our hardworking students opted to remain in the study centre.
Day Four
Our camp tutors returned to the study centre providing academic consultations and 1:1 support in mathematics, english, french, spanish, arabic, german, physics, chemistry and biology.
Our choice of activities for the afternoon included tennis, badminton, gym, climbing and music practice. Students were also able to remain in the study centre and revise if they wanted to.
In the evening, our students cooled off from the sunny weather with an ice cream and movie night.
Day Five
Our camp tutors returned to the study centre providing academic consultations and 1:1 support in mathematics, physics, chemistry and biology.
After our morning study sessions, some of our students joined a guided tour of Sherborne Abbey. A beautiful and historic building founded in 705AD. We then enjoyed an ice cream before heading back to camp.
We also had a cookery and biscuit decorating class with some tasty treats for all the students to enjoy.
Day Six
Our students have been making the most of the camp tutors. From revision of tricky subjects, past papers and proof reading to conversation practice and essay writing.
Many students joined our optional shopping trip today to Clarks village where they also enjoyed ice creams and bubble tea.
It was a warm evening so we had lots of fun playing water dodgeball outside on the lawn.
Day Seven
Science tuition was available for students during their final study session as this was by far the most popular subject requested during camp. Academic consultations and past papers were available all morning.
In the afternoon students who were not studying played netball or enjoyed a textiles lesson outside on the lawn where they designed and created their own pillowcases. We also had students go to their music centre to practice their instruments.
Day Eight
During our final full day at camp, some students took advantage of a lie in so they could return to school rested. Others who were early risers went to the school gym or studied.
Later that afternoon students played badminton and tennis or showed their talents in an art class.
On Saturday we were celebrating a student’s birthday, so our final evening was a joint farewell and birthday party. We had party games and music in the hall for students with prizes for the winners of the games.
Day Nine
Students bid each other a fond farewell as they departed camp to return to their own schools. New friendships had been formed and we hope they will reunite at the next Pippa’s camp.
Pippa’s Annual Conference: Elevating Excellent Service
We recently hosted our annual two day conference for all of our staff members at the Tewkesbury Park Hotel. Our annual conference serves as an opportunity to inspire and motivate our dedicated team, whilst also emphasising the importance of excellent service. With a line up of fantastic guest speakers, the conference aimed to empower the staff, enhance their skills and further encourage our culture of excellent customer service.
Over 40 colleagues, including the Head Office team and our Area Managers from across the country, gathered together fostering a sense of unity among the team with everyone motivated to provide exceptional care and guidance to the students and parents they serve. It also reinforced our commitment to service, empowering our staff to go above and beyond in their roles.
Recognising that service excellence is at the core of our mission to support and guide children, we sought to equip our staff with the tools and mindset required to exceed our customers expectations.
The conference was opened by Pippa’s Managing Director, Ben Hughes, who updated staff on the progress the business has made as well as outlining exciting plans for the future. Whilst excellent Guardianship remains central to all that we strive to achieve, the development of a portfolio of high-quality complementary products and new services will further support the needs of our customers in the coming years.
To infuse the conference with valuable insights and inspiration we also invited a group of esteemed guest speakers who have a wealth of knowledge in their respective fields. These speakers shared their experiences, wisdom and practical advice on achieving and sustaining service excellence.
Andrew McMillan
Presentation: Defining and Consistently delivering a Great Customer Experience
Andrew McMillan started Engaging Service over ten years ago. Prior to that he spent 28 years working for the John Lewis Partnership, starting as a management trainee to becoming responsible for customer experience across the department store division. Since Engaging Service was founded Andrew has spoken at over 300 conferences and events and has consulted for over 40 organisations globally, ranging from well-known large corporates to SMEs
Yoriko Kuroda
Presentation: Why we choose UK Education
Yoriko is Pippa’s Guardians Japan Representative and also a Mother to a student under Pippa’s Guardianship so has first hand knowledge of our service. Yoriko’s professional background is in the luxury products and services sector, with 25 years’ experience of business development and communications. Yoriko was able to explain the options available to Japanese parents considering sending their child to study in the UK, the Japanese education system and what a Japanese family would expect from our guardianship service.
Saskia Nishimura
Presentation: Aiding Acculturation in British Boarding Schools
Saskia Nishimura is an experienced Teacher of English as a foreign language who has taught in independent boarding schools in both the UK and Japan. Combined with a background in art and a dalliance with financial services, her knowledge crosses educational, creative and business spheres. Saskia helped us to improve our understanding and empathy of those integrating into a new culture and how to build ties and strengthen bonds within our global community.
Giles Bell
Presentation: The academic journey and supporting the expectations of students and parents
Giles has been a teacher at Shrewsbury school since September 1989 and was a Housemaster from September 1999-2013. He is currently the Senior Admissions tutor and travels to Africa and Asia. Giles helps to ensure a smooth transition from students at Prep School, on to Senior School and ultimately University applications. This journey was the focus of his presentation.
Upon returning from the conference, many members of our team from across the country got in touch to share their conference highlights and takeaways from the event.
“I had a fabulous time at my first conference. I am proud to be part of the PG team!”
Debbie Simmons, Area Manager for Hertfordshire and Cambridgeshire
“It was tremendous to see all you lovely ladies and gentlemen, I feel so inspired again, thankyou”
Caroline Heath, Area Manager for Cheltenham
“A really wonderful and informative two days”
Imogen Trevethan, Designated Safeguarding Lead and Head of Compliance
“So lovely to meet Yoriko in person, a fascinating presentation, certainly the highlight for me”
Touche Hogben, Area Manager for Somerset
加冕庆典
我们怀着激动心情告诉您,我们度过了一个不可思议的周末,一起庆祝了查尔斯国王的加冕礼。
这个周末,住在寄宿家庭的培宝学生们参加了各种各样的庆祝活动,包括:游戏、艺术设计和手工制作,还有烤传统的英式糕点,街头游行和花园派对。这些活动不仅仅是提供了娱乐项目,同时,也帮助了我们的学生了解更多的英国传统和文化。
希望我们和您分享的照片能让您一览英国各地举行的精彩庆祝活动。
我们怀着激动心情告诉您,我们度过了一个不可思议的周末,一起庆祝了查尔斯国王的加冕礼。
这个周末,住在寄宿家庭的培宝学生们参加了各种各样的庆祝活动,包括:游戏、艺术设计和手工制作,还有烤传统的英式糕点,街头游行和花园派对。这些活动不仅仅是提供了娱乐项目,同时,也帮助了我们的学生了解更多的英国传统和文化。
希望我们和您分享的照片能让您一览英国各地举行的精彩庆祝活动。
Uppingham学校的Tiffany 和 Denise是好朋友,周末住在了她们各自的寄宿家庭。这两个寄宿家庭也是很好的朋友,于是,她们欢聚一堂,一起庆祝加冕典礼。
Oundle学校的学生Maxine很喜欢游览本地小镇的庆典装饰。Oundle小镇的编织社团制作了一些精美的手工展示品,包括放在邮筒顶部的皇家马和马车。
来自Uppingham学校的Jason,和寄宿家庭还有他们的邻居们一起在绿色花园吃午餐庆祝。
Wycombe Abbey学校的学生Sky和她的培宝区域经理Michelle,还有Michelle的女儿一起参加了一个村庄野餐和街头派对。
来自Godstowe学校的Bikman和Wycombe Abbey学校的Ashley在伊顿度过了一个精彩的加冕周末。他们避开温莎的拥挤人群,在甜品咖啡馆里吃了华夫饼。他们也很享受和寄宿家庭的朋友一起度过的时光,包括烤棉花糖。
Uppingham学校的Tiffany 和 Denise是好朋友,周末住在了她们各自的寄宿家庭。这两个寄宿家庭也是很好的朋友,于是,她们欢聚一堂,一起庆祝加冕典礼。
Oundle学校的学生Maxine很喜欢游览本地小镇的庆典装饰。Oundle小镇的编织社团制作了一些精美的手工展示品,包括放在邮筒顶部的皇家马和马车。
来自Uppingham学校的Jason,和寄宿家庭还有他们的邻居们一起在绿色花园吃午餐庆祝。
Wycombe Abbey学校的学生Sky和她的培宝区域经理Michelle,还有Michelle的女儿一起参加了一个村庄野餐和街头派对。
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来自Godstowe学校的Bikman和Wycombe Abbey学校的Ashley在伊顿度过了一个精彩的加冕周末。他们避开温莎的拥挤人群,在甜品咖啡馆里吃了华夫饼。他们也很享受和寄宿家庭的朋友一起度过的时光,包括烤棉花糖。
Cothill House 学校的Yanbo和他的寄宿家庭一起参加了他们村庄上的庆祝活动。他为村里的聚会做了一个很棒的皇冠蛋糕,尝起来和看起来一样好吃!
Shiplake 学院的Austin Mi同样和他的寄宿家庭参加了本地村庄举办的派对,邻居们在家里做了精选的美食,然后带到派对上和大家一起分享。
A standing ovation
Bryan joined Pippa’s Guardians for his last year at College and has required the stability of great local host families. During his Upper Sixth he built good relations with two host families who have marvelled at his dedication to his piano, his academics and sports.
Bryan started playing the piano at the age of 4 when his parents signed him up for piano lessons. Bryan never had a huge interest in the piano at a young age, until he was introduced to Chopin’s Nocturne No.2 in C sharp minor for his grade 7 piano. From then on he continued to complete his Grade 8 piano and worked on various different pieces by Beethoven, Brahms, Scarlatti and Gershwin before starting the Tchaikovsky Piano concerto.
On 2 May 2023, Bryan performed Tchaikovsky Piano Concerto no. 1 as part of Cheltenham College Great Piano Concertos. Bryan was one of three talented Upper Sixth soloists performing with Cheltenham College Sinfonietta. Both host families and Bryan’s Area Manager, Sarah Davies were able to support him and attend this concert and proudly witness the standing ovation he received for his performance.
He entered the Gloucestershire Young Musician of the Year Competition in 2022, gaining a place in the final; though sadly had to withdraw due to illness. Bryan also enjoys playing the bassoon in the College orchestras and singing in College’s Schola Cantorum as a bass. In addition to music, Bryan is Deputy Head boy, has a keen interest in Engineering and Philosophy, and enjoys rowing as his College sport. He has a place to study engineering at Imperial College, London next year, where he also hopes to continue his study of the piano at the highest level.
Bryan with Head of Music David Mckee
Coronation Celebrations
We are thrilled to share with you the incredible weekend we all had to celebrate the coronation of King Charles.
Throughout the weekend, the students who were staying with Pippa’s host families were able to take part in a range of activities, including games, arts and crafts, baking traditional British dishes, street parades and garden parties. These activities not only provided entertainment but also helped the students to learn more about British culture and traditions.
We hope that the photos we are sharing with you will give you a glimpse into the wonderful celebration that took place across the country.
We are thrilled to share with you the incredible weekend we all had to celebrate the coronation of King Charles.
Throughout the weekend, the students who were staying with Pippa’s host families were able to take part in a range of activities, including games, arts and crafts, baking traditional British dishes, street parades and garden parties. These activities not only provided entertainment but also helped the students to learn more about British culture and traditions.
We hope that the photos we are sharing with you will give you a glimpse into the wonderful celebration that took place across the country.
School friends Tiffany and Denise from Uppingham School both stayed with their host families during the coronation weekend. Their two host families are also friends and got together to celebrate the coronation.
Maxine from Oundle School enjoyed exploring the coronation decorations in the local town. The Oundle knitting group had made some fabulous displays, including the royal horse and carriage on top of the post box.
Jason from Uppingham School celebrated with his host family at the village lunch on the green along with his host family’s neighbours.
Sky from Wycombe Abbey School joined her Pippa’s Area Manager Michelle and her daughter (pictured) for a village picnic and street party.
Bikman from Godstowe School and Ashley from Wycombe Abbey had a wonderful time in Eton over the coronation weekend. They escaped the crowds in Windsor by having waffles in a dessert cafe. They also enjoyed spending time with their host family friends including toasting marshmallows.
School friends Tiffany and Denise from Uppingham School both stayed with their host families during the coronation weekend. Their two host families are also friends and got together to celebrate the coronation.
Maxine from Oundle School enjoyed exploring the coronation decorations in the local town. The Oundle knitting group had made some fabulous displays, including the royal horse and carriage on top of the post box.
Jason from Uppingham School celebrated with his host family at the village lunch on the green along with his host family’s neighbours.
Sky from Wycombe Abbey School joined her Pippa’s Area Manager Michelle and her daughter (pictured) for a village picnic and street party.
Bikman from Godstowe School and Ashley from Wycombe Abbey had a wonderful time in Eton over the coronation weekend. They escaped the crowds in Windsor by having waffles in a dessert cafe. They also enjoyed spending time with their host family friends including toasting marshmallows.
Yanbo from Cothill House School embraced the weekend with his host family attending their village celebration events. He made an amazing royal crown cake for the village party which tasted as good as it looked!
Lots of schools also had their own coronation displays and decorations too. Elaine the Pippa’s Area Manager who looks after Brighton College, saw these fantastic displays whilst visiting her students.
Austin Mi from Shiplake College also experienced local village parties with his host family. The neighbours all made a selection of dishes at home and brought them to the party to share with each other.
Austin Mi from Shiplake College also experienced local village parties with his host family. The neighbours all made a selection of dishes at home and brought them to the party to share with each other.
复活节2023
今年,很多我们的学生都非常幸运地返回了家里过复活节假期。培宝的旅行团队帮助了他们预定交通,让他们安全地前往机场。此外,在出行高峰期,我们还有培宝的区域经理们在机场为学生提供现场的支持和帮助。
对于那些留在英国过假期的学生们,我们为他们安排了优秀、好客的寄宿家庭,确保他们度过一个宁静而愉快的复活节假期。
这是我们学生在复活节假期里的一些精彩生活照,在这个和您一起分享。
培宝区域经理Julie 和 Rose在机场帮助学生顺利登机
Cici和Mico都在Shrewsbury学校上学。她们回家过了复活节假期,但在假期结束的前几天返回了英国,所以在寄宿家庭住了几天。她俩很喜欢烘焙,学会了如何做糕点,还做了一个苹果蛋糕。
Millfield学校的Sophia在复活节假期和她的寄宿家庭住在一起。他们带Sophia去了伦敦,参观了伦敦自然博物馆,还去了中国城。他们度过了一段美好的时光,并且互相帮助,学习如何在伦敦市内搭地铁。
在King’s College Taunton读书的Jenny,她的愿望是去看她最喜欢的乐队之一的现场表演。这个复活节,她的区域经理Gemma陪着她一起实现了这个愿望,她俩在伦敦观看了演出。
Shrewsbury的学生Andy , 很幸运能有时间和来英国看望他的爸爸妈妈一起过假期。他们邀请了Andy的寄宿家长Polly一起在伯明翰的火锅店用餐,火锅店里可以点餐现场做面条。
Easter 2023
Many of our students were fortunate enough to be able to travel home for the Easter holiday this year. The Pippa’s travel team helped coordinate their safe journeys to the airport and we have Pippa’s Area Managers at the airports during busy periods to support and assist students when needed.
For those who remained in the UK, we arranged some wonderful Pippa’s host families to welcome them and ensure they had a restful and enjoyable Easter break.
Here are a few photos of what some of our students got up to over the Easter holidays.
Julie & Rose (Pippa’s Area Managers) at the airport
Cici and Mico both attend Shrewsbury School. They travelled home for Easter but returned a few days before school started so they stayed with a host family for a few days and enjoyed baking. They learned how to make pastry and made an apple cake.
Sophia spent her Easter break from Millfield school with her host family. They took her to London where they visited the Natural History Museum and China town. They had a wonderful time and helped each other learn how to navigate the London Underground around the city.
Jenny studies at King’s College Taunton. Her dream was to go and see one of her favourite bands perform live. Accompanied by Gemma, her Pippa’s Area Manager her dream came true this Easter as she watched them perform in London.
Andy from Shrewsbury School was able to spend time with his parents who were visiting the UK. They invited Polly, Andy’s host family, to join them for dinner at a hot pot restaurant in Birmingham where they had their own noodle maker.