Quarantine Service Terms & Conditions

These terms and conditions together with the completed Application/Booking Form are the basis of a legally binding contract between the Parent and the Company for the provision of the Quarantine Hotel.


Places in the hotel are subject to availability.


The Company welcomes students from many different ethnic groups and backgrounds. We will do all that is reasonable to ensure that the Company’s culture, policies and procedures are made accessible to students who have disabilities and to comply with our legal and moral responsibilities under equality legislation in order to accommodate the needs of applicants and students who have disabilities for which, after reasonable adjustments, we can cater adequately. The Company’s policies can be accessed on its website www.pippasguardians.co.uk.

Fees and Cancellation

Payment of the Hotel Fees: Fees are due 7 days before your child’s arrival date.

Non-payment of Hotel Fees: The Company may refuse to permit the Student to join the Quarantine provision if the Hotel fees are not paid when due.

Cancellation rights: You can always end your contract with us. Your rights when you end the contract will depend on when you decide to end the contract.

Cooling-off period: If the contract with you is formed entirely at a distance by means of post, fax or electronic communication without a face to face meeting with a member of the Company staff at the Company’s premises, you may cancel this agreement within 14 days of confirmation of your booking. In such circumstances Fees paid will be refunded.

Termination by the Company: The Company may terminate this agreement immediately (with no obligation to refund Hotel Fees paid) if:

  • the Student has committed a serious breach of discipline or behaviour or otherwise acted in a manner that is likely to cause injury to another, damage to property or damage to the reputation of the Company, or is otherwise likely to disrupt the provision of educational services to other students;

Student behaviour

Behaviour and conduct: The Parent accepts that the Student will be subject to the Company’s rules and regulation and policies on behaviour and conduct while attending the Hotel or associated with the Company.


You agree to indemnify the Company against all liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses) suffered or incurred by the Company arising out of or in connection with any claim made against the Company by a third party for death, personal injury or damage to property to the extent that the claim is attributable to the acts or omissions of the Student.

Coronavirus (Covid-19)

In providing the Hotel, we will follow all applicable guidance and legislation relating to Covid-19. If there are any additional costs incurred due to self isolation because of Covid 19 these will be paid for by the Parent.