1.1 What these terms cover. These are the terms and conditions on which we will supply the University Advisory Service (“the Services”) to you.

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide the Services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

2.1 Who we are. We are Pippa’s Guardians Limited a company registered in England and Wales. Our company registration number is 08434636 and our registered office is at Suite 4, Nimrod House, Sandy’s Road, Malvern, WR14 1JJ. . Our registered VAT number is GB113508645

2.2 How to contact us. You can contact us by telephoning our customer service team at 01684 218530 or by writing to us at Suite 4, Nimrod House, Sandy’s Road, Malvern, WR14 1JJ.  email office@pippasguardians.co.uk.

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the Services. This might be because of limits on the time and availability of personnel or illness.

4.1 Description of the Services. We will supply the Services in accordance with the description set out in the relevant brochure.

4.2 When we will provide the Services. We will begin the Services once you have paid for them in full. Subject to that, the estimated completion date for the Services will be as told to you during the order process.

4.3 We are not responsible for delays outside our control. If our supply of the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any part of the Services you have paid for but not received.

4.4 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the Services to you, for example, details of the applicant’s academic achievements. If so, this will have been stated in the description of the Services in the relevant brochure. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

4.5 Reasons we may suspend the supply of Services to you. We may have to suspend the supply of the Services to deal with technical problems with the online delivery methods.

4.6 Your rights if we suspend the supply of Services. We will contact you in advance to tell you we will be suspending supply of the Services, unless the problem is urgent or an emergency. You may contact us to end the contract if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 4 weeks and we will refund any sums you have paid in advance for the Services in respect of the period after you end the contract.

5.1 You can always end your contract with us. Your rights when you end the contract will depend on whether there is anything wrong with the Services, how we are performing and when you decide to end the contract:

5.1.1If you want to end the contract because of something we have done or have told you we are going to do, see clause 2;

5.1.2 If you have just changed your mind about the Services, see clause 3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions;

5.1.3 In all other cases (if we are not at fault and there is no right to change your mind), see clause 6.

5.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any Services which have not been provided and you may also be entitled to compensation. The reasons are:

5.2.1 we have told you about an error in the price or description of the Services you have ordered and you do not wish to proceed;

5.2.2 there is a risk that supply of the Services may be significantly delayed because of events outside our control;

5.2.3 we have suspended supply of the Services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 4 weeks; or

5.2.4 you have a legal right to end the contract because of something we have done wrong.

5.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). You have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

5.4 When you don’t have the right to change your mind. You do not have a right to change your mind in respect of Services, once these have been completed, even if the cancellation period is still running.

5.5 How long do I have to change my mind? You have 14 days after the day we email you to confirm we accept your order. However, once we have completed the Services you cannot change your mind, even if the period is still running. If you cancel after we have started the Services, you must pay us for the Services provided up until the time you tell us that you have changed your mind.

5.6 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for services is completed when we have finished providing the Services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for Services not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.

6.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

6.1.1 Phone or email. Call customer services on 01684 218530 or email us at office@pippasguardians.co.uk.

6.1.2 By post. Write to us at 5 Grosvenor House, 127 Church Street, Malvern, Worcestershire, WR14 2BA.

6.2 How we will refund you. We will refund you the price you paid for the Services by the method you used for payment. However, we may make deductions from the price, as described below.

6.3 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind we may deduct from any refund an amount for the supply of the Service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

6.4 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days of your telling us you have changed your mind.

7.1 We may withdraw the Services. We may write to you to let you know that we are going to stop providing the Services. We will let you know at least 4 weeks in advance of our stopping the supply of the Services and will refund any sums you have paid in advance for Services which will not be provided.

8.1 How to tell us about problems. If you have any questions or complaints about the Services, please contact us. You can telephone our customer service team at 01684 218530 or write to us at Suite 4, Nimrod House, Sandy’s Road, Malvern, WR14 1JJ; email office@pippasguardians.co.uk.

9.1 Where to find the price for the Services. The price of the Services (which may include VAT if applicable) will be the price indicated on the relevant brochure.

9.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the Services, we will adjust the rate of VAT (if any) that you pay, unless you have already paid for the Services in full before the change in the rate of VAT takes effect.

9.3 When you must pay and how you must pay. We accept payment with most standard credit and debit cards. We will invoice you, and you must pay for the Services in full before we start providing them.

9.4 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

9.5 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

10.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

10.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Services including the right to receive Services which are as described and match information we provided to you; fit for any particular purpose made known to us; and supplied with reasonable skill and care. Other than as set out above, our liability to you is capped at the amount of fees paid by you for the Services.

10.3 We are not liable for business losses. We only supply the Services for domestic and private use. If you use the Services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

10.4 We are not liable for any failure by an applicant to receive an interview or an offer of a place from their chosen universities or boarding school, for the quality of education they provide or suitability in general. We will use reasonable skill and care to supply the Services but cannot be held accountable for decisions by universities which are beyond our reasonable control.

11.1 We will only use your personal information as set out in our privacy policy at Pippas Guardians Data Protection and Privacy Policy

12.1 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

12.2 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

12.3 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

12.4 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Services, we can still require you to make the payment at a later date.

12.5 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the Services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Services in either the Northern Irish or the English courts.