Supporting our students during travel restrictions

Supporting our students during travel restrictions

 On Monday Hong Kong announced it was stopping passenger flights from the UK as of 1st July. We still had a number of Hong Kong students in the UK who had hoped to return home for the summer.

Our teams worked with the students and their families to quickly book their return flights and get all the necessary paperwork in place.

 Yesterday, members of our team were placed at the airport to assist the children trying to get home, with the thorough and overwhelming checks required before departure. These included airline tickets, passports, Hong Kong IDs, PCR test, PCR testing lab accreditation and verification of quarantine hotel bookings. Many of which were arranged at very late notice following the announcement.

 Although the airports themselves were fairly quiet, the queues for HK flights were long and slow. The students were amazingly patient and brave, it was naturally a very stressful time for them, as they were aware there was a possibility they wouldn’t be able to return home to their families.

 We are delighted that all of our students at the airport yesterday, successfully boarded their flights and are on their way to being reunited with their families, who had to anxiously wait for the good news that their child was on the plane and about to make their journey home.

Our team was at the airport for almost 12 hours and were happily celebrating as the last student boarded the plane!

Comments from parents:

“I’ve gone through a rollercoaster tonight! you guys have done a brilliant job, really appreciated”

 “Thank you for all these arrangements in such a constrained amount of time pressure! Especially with all the other students you need to take care of too”

 “Thank you very much for your help at the airport! Lucky that you are here to help. I am sure they would panic without you”

Finalists in the 2021 PIEoneer awards in the ‘Student Support’ category.

We are absolutely delighted to have been named as a finalist in the 2021 PIEoneer awards in the ‘Student Support’ category. This is following our team’s hard work and dedication to students during the Christmas holidays by organising a Christmas camp for students who could not return home to their families due to the pandemic. The PIEoneer awards celebrate innovation and achievement across the whole of the global education industry and we are incredibly proud to be recognised, especially in this category. Supporting students is the core of what we do and we have faced some new and tough challenges during the last 12 months and so being a finalist amongst such big organisations across the world, really is an honour.
Louise Hughes was the Camp Director, “Our christmas camp represented everything that Pippa’s strives to be as a family guardianship business. We went above and beyond to keep the children safe and happy. The exceptional efforts of the Pippa’s staff reflect the high quality, personal service that we continue to deliver in 2021 and beyond.”
Being a finalist for this award acknowledges our efforts to embrace a challenge and always put students first and we are extremely proud and grateful for this recognition.